The third quarter was defined by compounding rather than chasing. Revenue grew 12.4% quarter over quarter to $48.2M, driven by deeper adoption across existing accounts and a measured expansion of our advisory practice. Operating income of $9.4M reflects a margin of 19.5% — the strongest in the firm's recent history.
Client health remained the central discipline. Net promoter score settled at 68, retention held at 96.2%, and two of our largest engagements expanded into multi-year programmes. We deliberately slowed new logo acquisition in August to protect delivery quality, a decision that paid for itself in referenceable outcomes.
Operationally, we completed the migration of client reporting to a unified analytics layer, opened our Manchester studio, and closed the quarter with a 84% utilisation rate — leaving headroom without overstaffing.
"The quarter's results are not a surprise — they are the output of a team that chose focus over breadth."